Easterlies Ltd is a fully bonded service operator.

General Conditions applying to all activities made by Easterlies LTD

References to “you” and “your” means all persons named on the booking, including any added or substituted between the time of booking and the travel date; “we,” “us” and “our” are Easterlies LTD.

Payment

To secure your reservation, you are required to pay the full amount prior to the outing day. Confirmation of booking is made upon payment. NO DEPOSIT = NO BOOKING.
Minimum numbers apply to some excursions and if this affects you, we will notify you as soon as possible.

Payment and Vouchers

We accept Online Payment: Visa, MasterCard and payment by cheque or wire transfer made payable to Easterlies Ltd.
For documents shipped to countries outside Mauritius, a fee will be imposed to cover international courier charges.

Price

We reserve the right to lower or raise our prices any time before the booking is confirmed.
All charges unless otherwise specified in the booking confirmation are considered as additional charges.

Alcohol Consumption

Alcoholic drinks will be given after snorkelling time. The management reserve the right to cancel the snorkelling if ever alcoholic drinks are consumed before without prior notice. The crew also reserves the right to limit your consumption of alcoholic drinks if it proves to be excessive and dangerous.

Changes Made By You

Any change in your arrangement after confirmation of booking, should be notified in writing to us no less than 5 days before the outing. No penalty will be charged for the initial change only; there will be a fee chargeable for each subsequently change.

Cancellation by You

You, or any of your party, may cancel your booking at any time, via written notification to our office from the lead person on the booking, and applicable. Cancellation fees may be applied.

Cancellation/Refund Policy

Any modification or cancellation of a confirmed/PAID reservation for services will entail additional charges equivalent. These charges may include penalties, administration fees and bank charges. Every service provider has their own cancellation policy and cancellation fee amount. Cancellation charges will be assessed.

Cancellation Fees

In case of no show 100% cancellation fee will be applicable.
If booking cancelled on schedule date. 100% cancellation fee will be applicable.
If cancellation is made 48 hours before schedule date, 50% cancellation fee will be applicable.
If cancellation is made between 1 week and 48 hours, 25% cancellation fee applicable.
Weather conditions not suitable TO CLIENTS, 100% cancellation fee applicable.
If you cancel your deposited reservation more than seven days before your departure, a single processing fee will apply.
In the event of a no-show, your entire payment will be forfeited.

Changes Made By Us

We reserve the right to make changes or correct errors at any time both before and after our confirmation.
Outings are subject to change for operational reasons. You will be informed of changes as quickly as possible before your departure as time allows.

Cancellation by Us

We reserve the right in any circumstances to cancel your outing. For example, if the minimum number of clients required is not reached, it may be cancelled. If we are unable to provide the booked arrangements, you will receive a full refund or alternative arrangements of comparable standard. We will not be held liable for any cancellation due to bad weather, natural disasters, other unforeseen circumstances or other causes beyond our control or direct involvement.

If You Have a Complaint

Please report any problem that may occur during your trip to us within 15 days of your return by giving your booking number from our invoice and all other relevant details.

Insurance

Easterlies Ltd, service provider in sea excursions, herein outlined, its subsidiaries and/or its associated agents only for all services and disclaim any and all liability for property loss or damages resulting from death, personal injuries, including loss of services, which may be sustained on account of or arising out of, by reason of or while engaged on any tour, whether due to the ownership, maintenance use, operation or control of any automobile, bicycle, boat, vehicle, inn, common carrier or otherwise or whether caused by failure or delay or by any transportation Companies due to any cause whatsoever occurring during tour under its management, sponsorship, procurement or otherwise.

Disclaimer

We are not associated with any accommodation provider (hotel, self-catering or others), and other activity provider. EASTERLIES LTD can UNDER NO CIRCUMSTANCES be held liable for any mismanagement, failure of equipment, structure, facilities or action taken by the provider and/or its staff, which result in injuries, death, delays, damage to personal belongings or another discomfort for the traveller. We will however, undertake to assist the person, during and after the incidence, in any way possible and within our capacity such as address any complaints, recording the event, suggestion alternative solutions and arranging these, if possible free of charge otherwise at a preferential rate.

Easterlies Ltd has the full copyright of all pictures and texts on the website.

Loss of Property: Easterlies is not responsible for any valuable/property lost during our excursions.

This information is accurate as of today and is subject to change without notice. This contract shall be governed by and be construed and interpreted according to the laws of the Republic of Mauritius